At UnitedHealth Group, we understand our tremendous responsibility to do what is best for the health and well-being of the millions of people we are privileged to serve. Our values – integrity, compassion, relationships, innovation and performance – guide our behavior and help us maintain the trust that comes with this responsibility.
By adhering to our values, we are well-positioned to achieve our mission to help people live healthier lives and help make the health system work better for everyone.
of employees annually attest to the Code of Conduct
Our Code of Conduct provides guidelines for helping us sustain the highest possible standards of ethical behavior. The code sets expectations for ethical conduct across our company, including:
UnitedHealth Group’s Compliance and Ethics Office maintains our Code of Conduct, reviewing it regularly to ensure continued support of our commitment to integrity and good corporate conduct.
Collectively, the expectations set forth in our Code of Conduct provide a clear guide for our employees to navigate potentially challenging ethical situations, including corruption and bribery, discrimination, confidentiality of information, conflicts of interest, and anti-competitive practices. The Code of Conduct applies to all employees, contractors and subsidiaries. New team members are required to complete training on the code as part of their onboarding, and employees confirm annually they have read the code and will adhere to its principles.
Senior leadership oversees our Compliance and Ethics program and provides regular reports to the Audit Committee of the UnitedHealth Group Board of Directors that detail performance on key ethics and compliance indicators. UnitedHealth Group’s Internal Audit & Advisory Services department provides objective audit and advisory services that identify and mitigate risks throughout the company including periodic audits of the Compliance and Ethics program.
UnitedHealth Group maintains internal policies at the enterprise, business segment and department levels that provide more specific direction beyond the core elements of the Code of Conduct. Examples of key Compliance and Ethics policies include:
We encourage our employees to speak up if they see an apparent violation of company policy, laws, regulations or contractual obligations. We provide many ways to report ethical, legal, regulatory and policy concerns, including the Compliance and Ethics HelpCenter. Any team member or outside party can report ethical concerns through the HelpCenter anonymously, where permitted by law, and is protected from retaliation whenever they report a concern in good faith. Reports are reviewed, analyzed and investigated by the appropriate individuals within UnitedHealth Group.
Our communications with customers, members, employees, clinicians and other stakeholders reflect our values and commitment to high standards of personal and institutional integrity. Our sales and marketing activities serve our business objectives, foster enduring relationships with our stakeholders, and build trust one person at a time. Our reputation stands upon the relationships we maintain with the public, the media and those who interact with our company.
Our marketing materials are reviewed for accuracy and clarity and for compliance with applicable laws and regulations, such as the Medicare Communications and Marketing Guidelines established by the U.S. Centers for Medicare & Medicaid Services. These materials seek to contain straightforward descriptions of the services we offer so our members can make informed decisions about their health care.