PERFORMANCE DATA

UnitedHealth Group tracks a variety of performance indicators across our material topics.

OUR PEOPLE AND CULTURE1

  2018 2019 2020
Global Workforce 300k 325k 330k
Employee Engagement2 83% NA NA
Employee Experience2 NA 71% 76%
Employee Volunteer Hours 2.5M 2.6M 2.6M
Hours of Training per Employee
(Average per FTE)3
35 28 19
       
Workforce Diversity
% Female (Global Workforce) 66% 69% 70%
% Female (U.S. Workforce) 73% 73% 75%
% People of Color (U.S. Workforce)4 41% 40% 41%
       
Gender Leadership Diversity
% Female in Management Positions 55% 55% 56%
% Female in Junior Management Positions 62% 62% 62%
% Female in Top Management Positions 38% 36% 37%
% Female in Revenue-Generating Positions 63% 62% 63%
       
Workforce Generational Diversity
% Traditionalists (75+) <1% <1% <1%
% Baby Boomers (56-74) 10% 9% 8%
% Generation X (41-55) 47% 46% 45%
% Generation Y/Millennial (25-40) 43% 45% 47%
% Generation Z (Under 25) <1% <1% <1%
       
Hiring and Voluntary Turnover
% External Female Hired (U.S. Workforce) 73% 72% 74%
% External People of Color Hired (U.S. Workforce) 51% 53% 52%
% Asian 9% 8% 7%
% Black/African American 21% 21% 20%
% Hispanic/Latino 16% 19% 20%
% Two or More Ethnic Groups 4% 4% 4%
% All Other Races 1% 1% 1%
% Total Voluntary Turnover (Global Workforce) 13% 14% 12%
       
People of Color Leadership Diversity (U.S. Workforce)
% People of Color in Management Positions 27% 27% 29%
% Asian 8% 8% 9%
% Black/African American 8% 8% 8%
% Hispanic/Latino 8% 8% 9%
% Two or More Ethnic Groups 2% 2% 2%
% All Other Races 1% 1% 1%
% People of Color in Junior Management Positions 34% 34% 36%
% Asian 5% 5% 5%
% Black/African American 13% 12% 13%
% Hispanic/Latino 12% 13% 14%
% Two or More Ethnic Groups 3% 3% 3%
% All Other Races 1% 1% 1%
% People of Color in Top Management Positions 10% 11% 11%
% Asian 5% 5% 6%
% Black/African American 2% 2% 2%
% Hispanic/Latino 2% 3% 2%
% Two or More Ethnic Groups 1% 1% 1%
% All Other Races <1% <1% <1%
% People of Color in Revenue-Generating Positions 27% 27% 28%
% Asian 6% 6% 6%
% Black/African American 9% 9% 9%
% Hispanic/Latino 9% 9% 10%
% Two or More Ethnic Groups 2% 2% 2%
% All Other Races 1% 1% 1%


Our Performance Data is primarily focused on data from our integrated entities.

Our consolidated EE0-1, representing U.S.-based employees as of December 2020, was prepared according to U.S. government guidelines. However, the categories reflected in our 2020 Sustainability Report provide greater insights into our workforce.

RESPONSIBLE BUSINESS PRACTICES

  2018 2019 2020
Corporate Governance
One Share One Vote Yes Yes Yes
Proxy Access Yes Yes Yes
Say on Pay Frequency Annual Annual Annual
Directors on Board 11 11 10
Independent Directors 9 9 8
Female Directors 3 3 3
Directors of Color 2 2 2
Average Director Tenure 10.2 12.5 13.1
Separate CEO/Chair Yes Yes Yes
Lead Independent Director or Chair Yes Yes Yes
Majority Voting for Directors Yes Yes Yes
       
Supplier Diversity
Total Spend with Diverse Suppliers (Tier 1 and Tier 2)5 $602M $617M $717M
Tier 16      
Diverse Suppliers 744 670 627
Average Spend/Diverse Supplier $707K $780K $894K
Tier 2      
Participating Suppliers 50 60 78
Economic Impact      
Jobs Created and Sustained through our Supplier Diversity Program7   7,672 8,221
       
Supplier Sustainability
Suppliers Screened for Sustainability Programs & Practices 562 433 491

ENVIRONMENTAL HEALTH8

  2018 2019 2020
Energy (MWh)
Total Energy Consumption 365,005 375,673 381,692
Non-Renewable Energy Use 364,269 367,457 362,045
Renewable Energy Use 736 8,216 19,647
Reduction of Energy Consumption 0.4% (2.9%) (1.6%)
Energy Intensity (per USD revenue, billions) 1,613.30 1,551.37 1,484.37
       
Carbon Emissions (mtCO2e)
Scope 1 13,933 17,709 24,487
Scope 2 (Location-Based) 153,754 153,004 156,751
Scope 2 (Market-Based) 155,700 149,418 148,741
Scope 3 298,680 429,812 213,495
Total (Scope 1+2 Location-Based) 167,687 170,713 181,238
Total (Scope 1+2
Location-Based + 3)
466,367 600,524 394,733
Emissions Reduction (Scope 1+2 Location-Based) (%) 3.2% (1.8%) (6.17%)
Emissions Intensity (Scope 1+2 Location-Based) (per USD revenue, billions) 741.17 704.97 704.82
       
Water (Mio. m3)      
Municipal Water Use 0.74 0.65 0.56
       
Waste (Metric Tonnes)
Total Waste Generated 15,521 15,361 14,366
Waste Used/Recycled/Sold 8,475 7,964 6,709
Waste Disposed 7,046 7,398 7,658
Confidential Paper Recycling (U.S. tons) 7,743 6,415 4,888
       
Environmental Operations (Square Feet, millions)
LEED Certified Facilities 1.6 2.1 2.7

 

Footnotes

  1. Our social indicators (e.g., our people and culture data) cover over 75% of our revenue.
  2. In 2019, we transitioned from employee engagement to a more comprehensive employee experience index which represents our new measurement going forward.
  3. Training hours are restated from the 2019 report due to a learning management system methodology change.
  4. Updates or changes to employee records (e.g., employees increasingly declaring their race/ethnicity or updates to job information) have impacted representation, therefore we have restated our 2017-2019 data.
  5. Includes UnitedHealth Group’s and Optum Care’s nonintegrated entities’ operating expense with certified U.S. diverse suppliers. This is a restatement from the 2019 report due to removal of medical expense from the calculation and combining Tier 1 and Tier 2 spend.
  6. This is a restatement from the 2019 report due to removal of medical expense from the calculation.
  7. Applies to Tier 1 Diverse Supplier spend only.
  8. Please see UnitedHealth Group’s Environmental Impact Statement for detailed footnotes regarding this data.

 

Forward-Looking Statements

The statements, estimates, projections, guidance or outlook contained in this document include “forward-looking” statements which are intended to take advantage of the “safe harbor” provisions of the federal securities law. The words “believe,” “expect,” “intend,” “estimate,” “anticipate,” “forecast,” “outlook,” “plan,” “project,” “should” and similar expressions identify forward-looking statements. These statements may contain information about financial prospects, economic conditions and trends and involve risks and uncertainties. We discuss certain risks that may affect our business operations, financial condition and results of operations more fully in our filings with the Securities and Exchange Commission, including our reports on Forms 10-K, 10-Q and 8-K. By their nature, forward-looking statements are not guarantees of future performance or results and are subject to risks, uncertainties and assumptions that are difficult to predict or quantify. Actual results may vary materially from expectations expressed or implied in this document or any of our prior communications. You should not place undue reliance on forward-looking statements, which speak only as of the date they are made. We do not undertake to update or revise any forward-looking statements, except as required by law.

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