Inclusion & Diversity

Fulfilling our mission and long-term strategy begins with an inclusive, equitable and diverse culture, and a workforce reflective of the communities and people we are privileged to serve. We are committed to advancing inclusion and diversity by fostering a culture where all team members are appreciated, valued and able to reach their full potential.

  • 16 countries with employees
  • 125k clinical professionals
  • 40k customer-facing team members
  • 30k technology professionals

LEADERSHIP ACCOUNTABILITY

At UnitedHealth Group, we approach inclusion, equity and diversity like any other business priority, with clear leadership accountability and a data-driven approach to setting priorities and measuring progress. 

We formed the Equity Advancement Board (EAB) in 2020, comprised of senior leaders from across the company who guide our strategy to advance equity at UnitedHealth Group. The EAB works in collaboration with our Culture, Inclusion & Diversity (CID) Center of Excellence, our Human Capital organization and our internal CID business councils to enable a more diverse health workforce and support the communities we serve. 

We monitor our progress toward growing employee representation of women globally and people of color in the United States. We leverage insights from our employee surveys to improve hiring, development, engagement and retention of our talent. In 2020, our Performance Data provides more transparency on our workforce with enhanced data reporting on people of color and external hiring. 

CREATING SHARED UNDERSTANDING 

At UnitedHealth Group our mission calls us, our values guide us, inclusion and diversity fuels us, and our culture brings us together. 

To foster a culture of inclusiveness, we promote education, ongoing dialogue, connection and awareness to mitigate the effects of unwelcome bias and support an environment where every employee can bring their authentic self to work. 

A dedicated learning system reaches all employees to help build greater knowledge and awareness of inclusion and diversity, create personal connections and develop new skills. In support of Our United Culture, in 2020 we introduced a new digital platform to meet the demands of a remote workforce during COVID-19. The program reinforces our culture, with new content including topics such as unconscious bias, allyship, resilience and resourcefulness, and job calling and purpose. 

Our Culture Ambassadors bring our culture to life through enterprisewide training, initiatives and social responsibility events that promote living our values, connecting our talent and supporting our mission. 

Our United Culture
  • ~500 leaders participated in 2020
  • 30k+ Culture Ambassadors, a 16% increase from 2019
  • 62% experienced a greater sense of belonging

CONNECTED COMMUNITIES

We launched Connected Communities, our companywide employee resource groups. These all-inclusive communities support employees by enabling them to connect with colleagues who have the same – or different – life experiences and backgrounds. Facilitated by a digital platform, the program empowers our team members to connect, collaborate, share experiences and support one another. 

African American Experience
Asians United
Disability Inclusion
Pride at UHG
Unidos (Hispanic and Latin descent)
U.S. Military, Veteran Team Members and Spouses
Women LEAD
Working Parents United

ENHANCING DIVERSITY SOURCING AND TALENT STRATEGIES

We continuously seek to improve our efforts to increase diversity in our workforce, anchored by successful programs that recruit team members and leaders who are women, people of color, military members and veterans, LGBTQ+, people of all ages, and people with disabilities. 

We are enhancing racial and ethnic diversity partnerships with a broad range of organizations, including the Executive Leadership Council, Prospanica, National Black MBA Association, National Association of Hispanic Nurses and Advancing Minorities’ Interest in Engineering. These partnerships support the development and mentorship of diverse talent pipelines and connect new sources of talent to career opportunities in our workforce. 

Through a partnership with INROADS – a nonprofit that helps identify, accelerate and elevate the development of underrepresented talent – UnitedHealth Group places diverse college students from across the country in impactful internship positions throughout our company in areas such as finance, sales, technology, marketing and human capital.

INROADS
  • 95 students from historically underrepresented backgrounds interned with UnitedHealth Group in 2020

Our Disability Inclusion Internship Program provides individuals of all disabilities meaningful employment opportunities. The Disability Equality Index® named UnitedHealth Group one of the best places to work for disability inclusion in 2020. Earning a top score reflects the company’s strong alignment with leading disability inclusion practices and the opportunity to go even further with our efforts.

We recruit active-duty and veteran members of the military and their spouses through programs, partnerships and events. The partnership with the Department of Defense SkillBridge Program and our UnitedHealth Group Military Fellowship program provides career skills training and workforce reintegration to transitioning active-duty service members.

MILITARY FELLOWSHIPS
  • 68% of fellows converted to employees
  • 93% retention rate

We support the LGBTQ+ community by investing in organizations such as Reaching Out MBA (ROMBA) and Proud to Work. UnitedHealth Group earned a 100% rating in the Human Rights Campaign Foundation’s 2020 Corporate Equality Index and was designated as one of the Best Places to Work for LGBTQ Equality.

We create opportunities for students with diverse backgrounds to begin their careers at our company and see firsthand how they can contribute to the future of health care through career development and internship programs. 

STUDENT OPPORTUNITIES
  • ~800 interns from approximately 200 colleges and universities participated in our Enterprise Internship Experience
  • 269 interns participated in our Technology Development Program globally
  • 75 interns participated in our graduate level internship program

SUPPORTING PAY EQUITY

We are committed to and continue to prioritize pay equity for all employees. Fair and equitable compensation practices within a pay-for-performance framework support our culture and are critical to achieving our mission. 

We continue to work with independent, third-party experts to perform reviews of our compensation practices and evaluate pay equity in several respects, including by gender, ethnicity and race. 

A 2020 review of our integrated workforce – including our global operations – indicates females earn $1 for every $1 males earn performing similar work at similar levels. In addition, people of color in the U.S. earn $1 for every $1 white employees earn performing similar work at similar levels. 

In addition, to prevent pay inequities at hire, we do not ask candidates in the U.S. about salary history during the hiring process. This practice helps us remove any bias that can come from the crafting of initial compensation packages based on salary history.